Care & Support for Detailing & Valeting Services!
Care and support for mobile car detailing and car valeting customers in Bucks, Oxon, Northants, Beds, and Cambs. A Star Mobile Detailing deliver expert results at your door. We value transparency – you will always know what to expect.
Discover the support we provide to all customers in Bucks, Northants, Beds, Oxon, and nearby areas. We’ve simplified everything to save you time… and provide you with peace of mind. From general guidance to… ensuring your confidence, we’re here to help you enjoy a flawless, professional mobile car detail or mobile car valet experience to your local area.
Customer Care & Support
What is the difference between mobile car detailing and mobile car valeting?
Car valeting is a thorough clean inside and out, while car detailing goes further by restoring and protecting your vehicle’s finish. Detailing includes paint polishing, scratch removal, and ceramic coating.
Do you come to my location?
Yes, we’re fully mobile! We visit your home, workplace, or any suitable location with safe access. Please note: we’ll need access to a standard plug socket for power.
How long does a mobile car detail or car valet take?
It depends on your vehicle and the service chosen. A mini valet can take 1–2 hours, while a full car detail can take 4–6 hours or more.
What areas do you cover?
We operate across Buckinghamshire, Northamptonshire, Bedfordshire, and Oxfordshire, including major towns and villages. Just ask if you’re unsure whether we cover your area.
Can you remove scratches or swirl marks
Yes! Our mobile car polishing removes light scratches and swirl marks. For deeper scratches, we can advise on the best restoration method.
Do you offer ceramic coating?
Yes. Our mobile ceramic coating service adds a strong, long-lasting protective layer to your paintwork. It enhances shine and makes future cleaning easier.
How often should I get my car detailed or valeted?
We recommend a full valet or detail every 4–8 weeks. Ceramic coating is typically applied once every 12–24 months depending on usage and care.
Is your service safe for new cars
Definitely. We use gentle, paint-safe methods ideal for brand-new vehicles, helping protect their condition from day one.
What products do you use?
We use professional-grade, pH-neutral products that are safe for all types of paintwork, wheels, and interiors, including leather and sensitive finishes.
How do I book a service?
Simply call or message us to arrange a time. We’ll confirm your location, vehicle type, and make sure you’re aware we’ll need access to electricity.
Home & Location
Can you detail my car while it’s parked on my driveway?
Yes, driveways are perfect. As long as there’s space around the vehicle and access to a plug socket, we can complete the full service at your home.
I live in a flat – can you still valet my car?
Yes, as long as there’s a safe place to work and access to power, we’re happy to valet your vehicle. Many customers arrange for us to plug in from a nearby flat or communal area.
Do I need to be home during the service?
Not necessarily. As long as we can safely access your vehicle and a power source, we can work while you’re out. Payment can be made online or by phone.
Can you work in all weather conditions?
We work in most conditions, but heavy rain or extreme cold may delay the job. If you have a garage or sheltered area, we can still work during poor weather.
How much space do you need to work at my home?
A standard driveway is usually enough. Please ensure there’s space to walk around the vehicle and a working socket nearby.
Do you offer weekend or evening appointments?
Yes! We offer flexible scheduling, including weekends and evenings, especially for home visits. Book early to secure your preferred slot.
Consumer Confidence
Are you fully insured?
Yes, we’re fully insured for all vehicles we work on. Your car is in safe hands from start to finish, whether we’re valeting, detailing, or applying ceramic coatings.
What happens if you damage my vehicle?
We take great care with every job, but if any damage occurs due to our work, we’re covered by public liability insurance. We’ll always take responsibility and put things right.
Are your staff trained professionals?
Yes. All detailing and valeting work is carried out by trained professionals with hands-on experience. We follow best practices to ensure high-quality, safe results every time.
What if I’m not happy with the result?
Customer satisfaction is our priority. If something doesn’t meet your expectations, let us know straight away – we’ll fix the issue or arrange a revisit where needed.
How do I know you’re a real local business?
We’re based in the region and have worked with customers across Buckinghamshire, Northamptonshire, Bedfordshire, and Oxfordshire. We offer personal service, clear communication, and local trust you can rely on.